Read our Before You Buy tips here.
Style My Home has a 5 Day Returns Policy:
We offer a 5 Day Returns Policy (Ts &Cs apply) on full priced goods sold through our website or showrooms (furniture and homeware décor).
Our 5 Day policy commences 5 days from the time you receive your goods.
There is a 15% restocking fee applied to returns.
Pre ordered items that are cancelled due to change of mind will also incur a 15% restocking fee.
Rug returns have a restocking fee of 20%.
Your total refund amount will not include:
o The price of delivery from our delivery companies
o The cost of returning the goods to our warehouse or showroom.
o 15% restocking fee of the cost of the item being returned
(20% restocking fee for rugs)
Unfortunately we can not offer you a refund or exchange after the 5 day period.
Please note, returned items must be in the original condition that you received it and the original packaging must be retained and repackaged. Style My Home retains the right to refuse a refund on any item not deemed to be resalable or in original packaging.
If you want to return an item, please contact us at firstname.lastname@example.org
We do not accept any returns on the following:
• floor stock items
• clearance items
• discontinued items
• items purchased with a trade discount
• sale items
• custom orders
• made to order framed artwork
Special Return Conditions when ordering a RUG:
Should the rug you have ordered not work in your space, we can offer an 80% refund and charge a 20% restocking fee. If you can drop off at our store, there will be no delivery charges. Should you need to send it back to our store, pick up will be $40 which will come from the balance of your order. The rug(s) must be in the originally packaging within 5 days of receiving the rug.
Rug deliveries are completed by 'Hunter Express' who are unable to provide an exact date and time for your delivery, they operate similar to Australia Post. If you are not home at the time of delivery, they will leave your rug at the front door or somewhere safe. Rugs can be dispatched from our supplier in as little as 24 hours after you place your order so please include the correct shipping address as redirecting rugs are a costly and lengthy process. Redirection costs will be at the customers expense and can take an additional 6 weeks.
Made to order framed artwork and mirrors
We are unable to offer any returns on made to order framed glass artwork and mirrors.
Cancelling Furniture Prior to Delivery:
Between your purchase and delivery, sometimes your circumstances may change and you need to cancel orders. We can absolutely offer you a refund if this is the case however we will need to charge you a restocking fee of 15%. This restocking fee will be deducted from the refund, which will be processed according to the above 5 Day Return Policy. Style My Home retains the right to refuse cancellations on special orders (products that are not in stock and ordered in for a customer) regardless of delay or change in circumstances. ** Please note transit fees can occur for any change of mind or exchanges.
Requesting an Exchange:
In the case where a direct swap of products is requested within 5 Days of the time you receive your goods, we will not charge a restocking fee should the item be of equal or greater amount then the original purchase price of the product as shown on the order. PLEASE NOTE RUGS INCUR A 20% RESTOCKING FEE. The cost of original delivery, returning the goods to our Sydney warehouse or showroom or redelivery will not be included in the exchange value. The returned items under the Exchange Policy must be in the original condition that you received it and the original packaging must be retained and repackaged. Style My Home retains the right to refuse a refund on any item not deemed to be resalable. However, it rarely comes to this.
Requesting a Return/Cancellation or Exchange:
Within 5 days of receiving the products, please email your order number along with a short explanation of why you wish to return the product and any further detail or feedback and one of our team will be in contact to explain next steps at email@example.com
Finding a Defect/Fault after 5 Days:
Our returns policy is additional to other rights and remedies available to consumers under the ACL.
The Competition and Consumer Act 2010 and similar legislation in Australian States and Territories may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services, which cannot be excluded, restricted or modified. We do not exclude these rights but we exclude all other conditions and warranties implied by custom, law or statute.
Essentially, if you identify defect after the above policy period, please email us at firstname.lastname@example.org and we will do our best to assist you. Please allow a 1-2 week timeframe from your initial email for a manager to respond. This allows adequate time for our factory and management to fully assess the issue.
Faulty/damaged goods that were picked up by customer
**Please note if your goods are faulty or damaged and you opted for click and collect (pick up from a store or warehouse), the faulty goods must be returned by the customer and replacement must be picked up by customer.
Hand painted furniture:
All of our products are handmade and hand painted. Minor imperfections may be present within our furniture, especially our white and black painted furniture, such as very fine hairline cracks, especially on joins. These are considered normal and expected for hand finished, solid timber furniture, and as such are not grounds for refund or replacement.
The Style My Home warranty period commences from the date of sale. We offer a standard 1 year warranty period for indoor and outdoor furniture (residential use only).
This warranty does not cover misuse or damage due to environmental factors such as exposure to extreme conditions, prolonged exposure to direct sunlight (indoor furniture), scratches, exposure to heaters and highly air-conditioned spaces, burns, or inappropriate use including being dragged or being stood on or use of inappropriate cleaning product. Solid timber is a natural product and is responsive to changes in the environment. Any movement, cracking, joint separation, bowing, splitting, or colour change in timber is not warranted. These are a natural phenomenon of timber, not a fault, and add character to the pieces. As our timber finishes are subject to everyday wear and tear, they cannot be warranted. Please see our product care and maintenance page for information on how to care for your furniture.
Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floorstock, clearance items, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product.
Style My Home liability under this warranty is to replace, repair or refund (at its discretion) any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes unless previously specified. Warranty excludes any freight costs associated with the return of faulty goods and re-supply of replacement items.