Style My Home has a 5 Day Returns Policy:
We are an Australian owned company that prides itself on repeat custom to our store and offer a 5 Day Returns Policy on all goods sold through our website or store (furniture, lighting and homeware décor). Our policy commences 5 days from the time you receive your goods and applies to any reason including change of mind. If 5 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.
If a refund is requested according to this policy, the purchase price as shown on your order will be credited to you based on the original method of payment within 10 working days once the goods have arrived back with us and your refund has been approved.
Your refund will not include:
o Delivery charges from our delivery companies
o Cost of returning the goods to our Sydney warehouse or showroom. But we can help you arrange return delivery and ensure you get a competitive price - we won't leave you to deal with this alone
o A restocking fee of 15%
Please note, returned items under the 5 Day Returns Policy must be in the original condition that you received it and the original packaging must be retained and repackaged. Style My Home retains the right to refuse a refund on any item not deemed to be resalable or in original packaging. However it rarely comes to this.
If you want to return an item, please contact us at firstname.lastname@example.org. We want you to love our company, our products and our online marketplace so we will do our best to make you wildly happy with our service.
***PLEASE NOTE: Floor-stock items, seconds items, special order items, sale items, custom order items or trade items are NOT included within this policy.
Cancelling Furniture Prior to Delivery:
Between your purchase and delivery, sometimes your circumstances may change and you need to cancel orders. We can absolutely offer you a refund if this is the case however we will need to charge you a restocking fee of 15%. This restocking fee will be deducted from the refund, which will be processed according to the above 5 Day Return Policy. Style My Home retains the right to refuse cancellations on special orders (products that are not in stock and ordered in for a customer) regardless of delay or change in circumstances.
Requesting an Exchange:
In the case where a direct swap of products is requested within 5 Days of the time you receive your goods, we will not charge a restocking fee should the item be of equal or greater amount then the original purchase price of the product as shown on the order. Please note that the cost of original delivery, returning the goods to our Sydney warehouse or showroom or redelivery will not be included in the exchange value. Please note, returned items under the Exchange Policy must be in the original condition that you received it and the original packaging must be retained and repackaged. Style My Home retains the right to refuse a refund on any item not deemed to be resalable. However it rarely comes to this.
Requesting a Return/Cancellation or Exchange:
Within 5 days of receiving the products, please email your order number along with a short explanation of why you wish to return the product and any further detail or feedback and one of our team will be in contact to explain next steps at email@example.com
Finding a Defect/Fault after 5 Days:
Our returns policy is additional to other rights and remedies available to consumers under the ACL.
The Competition and Consumer Act 2010 and similar legislation in Australian States and Territories may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services, which cannot be excluded, restricted or modified. We do not exclude these rights but we exclude all other conditions and warranties implied by custom, law or statute.
Essentially, if you identify defect after the above policy period, please email us at firstname.lastname@example.org and we will do our best to assist you.