Returns, Exchanges & Warranty Policy

5-Day Returns Policy

We offer a 5-Day Returns Policy (Terms & Conditions apply) on full-priced furniture and homewares purchased through our website or showrooms.

The 5-day period begins from the date you receive your goods.

Unfortunately, we cannot offer refunds or exchanges after this 5-day period.

Restocking Fees

  • A 15% restocking fee applies to approved returns.

  • Pre-order cancellations due to change of mind incur a 15% restocking fee.

  • Rugs incur a 20% restocking fee.


Refund Exclusions

Your refund will not include:

  • Original delivery costs

  • Return freight costs to our warehouse or showroom

  • Applicable restocking fees (15% standard items / 20% rugs)

If your furniture was delivered and you choose to return it, you will be responsible for the cost of transporting the item back to our warehouse or showroom.Β 



Cancelling Furniture Prior to Delivery

If your circumstances change between purchase and delivery, we can offer a refund less a 15% restocking fee.

This fee will be deducted from your refund in accordance with our 5-Day Returns Policy.

Style My Home reserves the right to refuse cancellations on special orders (items not in stock and specifically ordered for a customer), regardless of delays or changes in circumstances.


Exchanges

If you request a direct exchange within 5 days of receiving your goods:

  • No restocking fee will apply if the replacement item is of equal or greater value.

  • Rugs will still incur a 20% restocking fee.

  • Original delivery costs, return freight and redelivery fees are not included in the exchange value.

Returned items must:

  • Be in original condition

  • Be repackaged in original packaging

  • Be suitable for resale

Style My Home reserves the right to refuse returns on items not deemed resalable, though this is rare.


How to Request a Return, Cancellation or Exchange

Within 5 days of receiving your goods, please email: hello@stylemyhome.com.au

Include:

  • Your order number

  • A brief explanation for the return or exchange

  • Any relevant feedback

Our team will respond with the next steps.


Defects or Faults After 5 Days

Our returns policy operates in addition to your rights under the Australian Consumer Law (ACL).

If you believe your item has a manufacturing defect outside the 5-day return period, please email: hello@stylemyhome.com.au

Please allow 1–2 weeks for management and our factory to fully assess the issue and respond.


Faulty or Damaged Goods – Click & Collect

If you opted to collect your order from a showroom or warehouse and it is faulty:

  • The customer is responsible for returning the item.


Special Conditions for Rugs

If a rug does not suit your space:

  • An 80% refund will be issued (20% restocking fee applies).

  • If returned to store, no additional freight charges apply.

  • If collection is required, a $69 pick-up fee will be deducted from your refund.

  • Rugs must be returned in original packaging within 5 days of delivery.

Rug Delivery

Rugs are delivered via Hunter Express and operate similarly to Australia Post. They cannot provide exact delivery times.

If no one is home, rugs may be left in a safe place.

Please ensure your shipping address is correct at checkout. Redirecting rugs can incur additional charges and delays of up to 6 weeks.


Items Not Eligible for Return

We do not accept returns or exchanges on:

- Floor stock
- Clearance items
- Discontinued items
- Trade-discounted purchases
- Sale items
- Custom orders
- Made-to-order framed artwork
- Made-to-order mirrors


Gift Cards

Gift cards may be used across multiple transactions until the balance is exhausted.
Gift cards are non-refundable.


Hand-Painted Furniture

All of our furniture is handmade and hand-finished. Minor imperfections, including fine hairline cracks (particularly on joins in painted finishes), are considered normal characteristics of solid timber furniture and are not grounds for refund or replacement.


Warranty

Our warranty period begins from the date of sale.

We offer a standard 1-year warranty on indoor and outdoor furniture (residential use only).

This warranty does not cover:
- Misuse or improper handling
- Environmental damage (extreme heat, direct sunlight, heaters, air conditioning)
- Scratches, burns or wear and tear
- Dragging or standing on furniture
- Use of inappropriate cleaning products

We use timber which is a natural material and may respond to environmental changes. Movement, cracking, joint separation, bowing, splitting or colour variation are natural characteristics and not faults.

Warranty does not apply to:
- Seconds
- Floor stock
- Clearance items
- Products sold with disclosed defects

Under the Australian Consumer Law, Style My Home may repair, replace or refund (at its discretion) any product with a verified manufacturing defect not caused by normal wear and tear.

Style My Home liability under this warranty is to replace, repair or refund (at its discretion) any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes unless previously specified. Warranty excludes any freight costs associated with the return of faulty goods and re-supply of replacement items.