BEFORE YOU BUY
BEFORE YOU BUY
READY TO MAKE A PURCHASE?
We are so pleased for the opportunity to work with you to find
beautiful things for your space.
Congratulations on your latest choice we hope it makes you smile
to see it in your home!
Here are a few things to consider before placing your order.
WILL IT FIT IN MY SPACE?
Make sure to review the product dimensions and consider your space.
It can help to measure your existing furniture for reference.
(Please see below Tips to consider)
HOW LONG WILL IT TAKE TO ARRIVE?
Delivery or pick up can be arranged for our in stock furniture within approx. 2 weeks to metro Sydney, Brisbane and Sunshine Coast.
Please call 1300 016 131 or email email@example.com to check delivery times if you are outside of these areas.
Pick up can be arranged for our in stock furniture within approx. 2 weeks.
The team will call you when it is ready for collection. You must bring a second person with you to help you lift anything bigger than a bedside table.
Our standard service and delivery charge includes placing your
item(s) in the room of choice, to Ground floor in your home.
All of the services below can be arranged for a fee and are not part
of our standard service -
*Take piece(s) up stairs or in lifts
*Take Rubbish away
Please talk to our sales team to add these additional services if
TIPS TO CONSIDER BEFORE MAKING YOUR PURCHASE
Consider your surrounding area and account for anything that can’t be moved out of the way. It can be helpful to lay masking or painter’s tape to outline the size of your piece to ensure a perfect fit.
Our team and stylists are there to help you choose the perfect pieces for your home but they are not responsible for making sure they will fit in your home.
You will need to check your item(s) will fit in your home by considering the following:
Measure from the inside of your doorjambs.
Be careful to note how wide your doors can open and accommodate for doorknobs. If the doors can be removed, that might be a good idea to prevent damages. Always try and choose the doors that might offer the most generous space. Delivery personnel are not authorized to remove doors.
Measure the width of your stairway (taking into account if you have a handrail or post), and the height from the top and bottom steps to the ceiling. Be sure to look out for any sloped or curved surfaces. If your stairwell has a landing, make sure your piece can fit on and around it - both width and height.
Account for any low-hanging ceiling lamps or fans, breakable decorations that cannot be removed, stairway banisters or turns or angled ceilings or walls. Be sure to completely clear a path for your piece; it’s always helpful to make more space than you think you’ll need, if possible. Delivery personnel are not authorized to clear obstacles including existing furniture in your space.
Be sure that every hallway on route to your final destination has enough room to
accommodate your piece, especially if you anticipated any twist or turns you may have to make. Measure the height, width and depth, making sure the shortest measurement of your furniture is less than the width of your hallway.
Don’t forget to measure the area around the entry point you plan to take your furniture in. Be aware of gates, porches, outdoor and flower beds just to name a few. This always includes building lobbies and all paths to your apartment, loft or studio.
If you live in a building with an elevator, it is essential that you measure not only the interior of your elevator but also the door openings themselves. Taking diagonal measurements from the bottom of the doors to the back upper corner of the elevator is helpful for taller pieces. Also, you may want to ask your building management about service elevator access.
ON DELIVERY DAY
Clear a Path
Plan your route and clear it out. Make sure you have a good game plan on how to get your furniture to its final location. Planning ahead can save a lot of time and hassle when your furniture arrives. Remember, the quickest route might not always be the easiest. Plan for all the twists and turns that it might need to take as it enters your home. Delivery personnel are not authorized to clear a path for you.
Read our FAQ and warranty information here.
NEED SOME HELP?
We are here to answer any questions you may have you. If you have any questions during the process, please reach out to our team on 1300 016 131.