Frequently Asked Questions (FAQ)
DELIVERY AND COLLECTION FROM STORES
Do you deliver to PO Boxes?
Unfortunately we cannot deliver to PO Boxes.
Can I collect my items from one of your stores?
Yes you can collect from our stores. Please refer to the Delivery and Customer Collection page here on our website for more information.
How long do I have to pick up my order?
Due to the limited storage space in our stores, we appreciate your order to be collected within 2-3 days of receiving a ready for pick up notification, or phone call.
What if I am not at my delivery address when my order arrives?
If you are not able to be home our drivers can leave your items in a place discussed prior to delivery.
For furniture deliveries, if requested we can prior to delivery to ensure someone over the age of 18 will be available to receive the item, so if you know that you are not going to be available, please let us know.
Your delivery will either be left in a safe place, or redirected to your local post office/courier distribution centre depending on the carrier.
Can I track my delivery?
For homeware items, you will receive an email with your tracking number and a link to the carrier’s website once the item has been packed and is booked in for collection.
For any updates on furniture deliveries, please call your closest store for an update.
What is the cost of delivery?
The cost of delivery varies depending on the size of the item and the delivery location. Please refer to our Delivery and Customer Collection page here for more information.
We live in rural QLD, do you deliver to these areas?
Yes, we have customers all over Australia however rural and remote deliveries require an individual quote from a carrier that services your area. Please call your closest store for a quote.
RETURNS, REFUNDS AND EXCHANGES
Can I exchange an item for a change of mind?
Exchanged are available within 5 days from the date of purchase or date collected/received. Conditions apply so please see our returns policy here for more information.
Can I return an item for a change of mind?
Yes, you can however you must do it within 5 days and a 15% restocking fee applies to any returns and refunds. Conditions apply so please see our returns policy here for more information.
Can I return or exchange a rug?
Unfortunately we do not accept exchanges or returns for any of our rug range. Should the rug you have ordered not work in your space, we can offer a 85% refund and charge a 15% restocking fee. If you can drop off at our store, there will be no delivery charges. Should you need to send it back to our store, pick up will be $40 which will come from the balance of your refund.
What happens if I receive my furniture damaged or it is faulty?
To report damage, please submit a Damage Claim Form online here. This form is reviewed by our quality team who are located outside of our showrooms and will contact you within 7- 10 working days.
How long does it take for refunds to be processed?
When returning to a store, refunds of up to $100 are processed on the spot. Refunds that are greater than $100 may require management to process a bank deposit. When returning to our warehouse, refunds are typically processed within 14 days from receipt of the goods.
What is your warranty period?
We provide a 12 month warranty on all of our furniture and lighting.
Does the cost of furniture I see on your website and in store include delivery?
All prices are excluding delivery fees because we like to offer our customers the option of collecting their purchases from one of our stores or our warehouse. If delivery is required and works best for you, we can organise this at an additional cost.
Can I click and collect on your website?
Yes you can. When you have finished shopping and you are in your cart or checkout, you will be asked to select what type of delivery method you require. e.g Click and Collect from Brisbane Showroom.
Where does your furniture come from?
We source our furniture from around the world including China and Indonesia. We have formed strong partnerships with our suppliers to ensure quality, ethical items at a reasonable price.
What are the weight limits for chairs and stools?
Our chairs and stools have a standard weight limit of approximately 120kg.
What type of glass is my coffee/side table made out of?
We use tempered glass, or sometimes called safety glass on all of our products.
Are your dining tables made from solid timber?
Yes all of our tables are made from real oak timber. Some of our tables feature a timber veneer top which allows our artisans to create patterns. This veneer is approximately 1cm thick and is simply just a thinner slice of the oak timber used for the rest of the table.
What timber are your dining tables made from?
Solid American Oak.
Are your fabric couches and chairs scotch guarded or protected?
No, our linens and fabrics are not scotch guarded nor have they been protected. This is not something we are able to offer at this time.