STYLE MY HOME NEW ZEALAND - TERMS & CONDITIONS
About These Terms
These Terms & Conditions apply to purchases made through the Style My Home New Zealand website. Style My Home is an Australian-based furniture and homewares retailer supplying customers throughout New Zealand.
By placing an order with Style My Home, you agree to these Terms & Conditions together with our Delivery Terms and Returns, Cancellations & Warranty Policy.
Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand law.
Prices
Unless otherwise stated, all prices displayed on our New Zealand website are in New Zealand dollars (NZD). Delivery charges and any other applicable charges will be displayed or advised before completion of your purchase where reasonably practicable.
Style My Home may change prices at any time. Price changes do not affect orders already accepted by us.
Product Information
We make reasonable efforts to ensure product descriptions, measurements, photographs, specifications, pricing and availability are accurate. Colours and finishes may vary because of natural materials, manufacturing variations, lighting and screen settings. Measurements are approximate unless expressly stated otherwise.
Orders and Acceptance
An order submitted through our website is an offer to purchase. An order is accepted when we confirm acceptance or dispatch the goods. We may decline or cancel an order before acceptance where, for example, a product is unavailable, information or pricing is materially incorrect, payment cannot be processed, or delivery cannot reasonably be completed. If we cancel an order after payment has been received, the amount paid for the cancelled item will be refunded.
Payment
Payment must be made using a payment method offered at checkout. You authorise us and our payment providers to process the amount payable for your order. Ownership of goods does not pass until payment has been received in full.
Delivery to New Zealand
Delivery timeframes are estimates and may be affected by freight schedules, customs or border processing, weather, carrier delays and other matters outside our reasonable control. Customers must provide accurate delivery information and reasonable access for delivery.
Any delivery limitations, additional access charges or special delivery requirements advised during checkout or before delivery form part of the order. Please inspect packaging and goods as soon as reasonably practicable after delivery and notify us promptly of any apparent damage or issue.
Returns and Change of Mind
Because Style My Home supplies New Zealand customers from Australia and does not maintain a New Zealand returns facility, we do not offer returns, exchanges, refunds or credits for change of mind, incorrect choice, unsuitable size, colour preference, or where an item simply does not suit your space.
Please check dimensions, access, colour, finish and product details carefully before placing your order. This change-of-mind policy does not limit any rights or remedies you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand law where those rights cannot lawfully be excluded.
Faulty, Damaged or Incorrect Goods
If goods arrive damaged, are faulty, are not as described, or the wrong item is supplied, contact Style My Home promptly and provide your order details, photographs and any other information reasonably required to assess the issue. Please retain the goods and packaging until we advise otherwise.
Where the Consumer Guarantees Act 1993 or another applicable law provides a remedy, we will provide the remedy required by law. Depending on the circumstances, this may include repair, replacement, refund or another appropriate remedy. Do not return goods to Australia unless Style My Home has first provided written instructions.
Cancellations and Changes
Once an order has been accepted, cancellation or changes are not guaranteed. If we agree to a cancellation or change before dispatch, reasonable costs already incurred may be deducted where permitted by law. Custom, special-order, made-to-order or specifically sourced items may not be cancellable once production or procurement has commenced, except where required by law.
Warranty and Consumer Guarantees
Products may be covered by manufacturer or Style My Home warranties described with the product or supplied at purchase. Any express warranty is in addition to rights that cannot lawfully be excluded under New Zealand consumer law. Warranty claims may require proof of purchase and reasonable evidence of the alleged defect.
Website and Availability
Product availability may change without notice. We may correct errors or omissions on the website and may update product information, prices and these Terms from time to time. The version applying to an accepted order is the version applicable when that order was placed, subject to any rights that cannot lawfully be excluded.
Governing Law
These Terms are intended to operate consistently with applicable New Zealand consumer law for sales to New Zealand consumers. Nothing in these Terms is intended to prevent a customer from exercising rights available under applicable New Zealand law.